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Poster:	Jeff Kaplan	Date:	December 27, 2010 06:43:24pm
Forum:	etree	Subject:	Re: Server issues

can you send a bit more detail to info@archive.org?

- are you uploading with the ftp or the http uploader?
- what error message are you getting?
- what size are the files and what browser are you using?

thanks.

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Poster:	greenone	Date:	December 27, 2010 09:23:47pm
Forum:	etree	Subject:	Re: Server issues

Jeff, 99% of the errors I'm seeing are "no metadata" errors or "item not found" errors. Resubmitting or refreshing a few times usually does the trick.

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Poster:	Jeff Kaplan	Date:	December 27, 2010 10:14:13pm
Forum:	etree	Subject:	Re: Server issues

we've been having locator issues.

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Poster:	greenone	Date:	December 28, 2010 07:32:40am
Forum:	etree	Subject:	Re: Server issues

Thanks...can you explain a bit more what that means? Is the solution I posted the correct one? Is there anything else we should do? Are both of those errors related to locator problems? What other kinds of issues do locator problems cause, and what kinds should we report or not report?

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Poster:	Jeff Kaplan	Date:	December 28, 2010 11:01:06am
Forum:	etree	Subject:	Re: Server issues

this is an ops issue. there is nothing for users to do any differently other than be patient.

the two messages typically seen when the locator fails to find the data are:

"The specified item was not found "live" in the US cluster or does not have metadata."

or

"The item you are trying to edit does not have metadata or the metadata is not parseable. It will need to be rebuilt or fixed first."

sorry for the inconveniences.