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Poster:
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 Jeff Kaplan |
Date:
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October 18, 2010 08:57:27pm |
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Forum:
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etree
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Subject:
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Re: can't enter metadata... stuck |
you need to add the other seven files and re-derive the item.
to add files:
go into "edit item".
click "change the files".
click "Share", add the other seven files.
click update item.
to re-derive;
go back to the main page and click "edit item" again
click "change the information".
click "Item Manager"
click the "derive" button.
wait until the task has completed and your files and their derivative formats should be up. you then go back in to "edit item"and change the metadata as needed.
hope this helps.
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Poster:
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su6oxone |
Date:
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October 18, 2010 09:25:10pm |
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Forum:
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etree
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Subject:
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Re: can't enter metadata... stuck |
Hello, thanks for the input, but the problem is that something went wrong before I could submit the uploaded files, and so the files were never 'checked in' and thus can't be derived. It requires admin attention at this point.
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Poster:
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Jeff Kaplan |
Date:
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October 18, 2010 09:38:22pm |
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Forum:
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etree
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Subject:
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Re: can't enter metadata... stuck |
i am an admin. there is server maintenance in progress which could explain your issue. i didn't see the other seven files. that's why i suggested adding them and deriving the item. but if they successfully uploaded they may show up in a few hours once the maintenance is done so just be patient.
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Poster:
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su6oxone |
Date:
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October 19, 2010 05:11:10am |
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Forum:
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etree
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Subject:
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Re: can't enter metadata... stuck |
Okay, thanks, that might explain it. I checked again this morning and when I go to "edit item" > "change the files" it still gives me an error message of "item does not have metadata."
This post was modified by su6oxone on 2010-10-19 12:11:10
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Poster:
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Jeff Kaplan |
Date:
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October 19, 2010 09:11:06am |
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Forum:
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etree
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Subject:
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Re: can't enter metadata... stuck |
hi. i'm able to access metadata now through "edit item". i continue to be unable to locae the additional files so again i would suggest the process i described in a previous post to upload them and re-derive the item.
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Poster:
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su6oxone |
Date:
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October 19, 2010 10:13:01am |
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Forum:
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etree
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Subject:
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Re: can't enter metadata... stuck |
Thanks for your help, but I just checked right now and it still does not let me 'change the files' -- still getting the "item does not have metadata" error message. So I cannot add/delete any files to this show at this point...
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Poster:
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92.9 KICK-FM |
Date:
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October 20, 2010 11:42:10am |
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Forum:
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etree
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Subject:
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Re: can't enter metadata... stuck |
Jeff, are you still doing server maintenance? I try to upload files using non-flash, but the upload never finishes. 92.9 KICK-FM Collection under Radio Programs.
Rick
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Poster:
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greenone |
Date:
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October 20, 2010 01:34:10pm |
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Forum:
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etree
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Subject:
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Re: can't enter metadata... stuck |
Server maintenance is still ongoing this week, Jeff told me yesterday.
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Poster:
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92.9 KICK-FM |
Date:
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October 20, 2010 01:48:26pm |
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Forum:
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etree
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Subject:
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Re: can't enter metadata... stuck |
Thanks greenone!
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Poster:
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Jeff Kaplan |
Date:
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October 20, 2010 02:45:54pm |
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Forum:
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etree
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Subject:
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Re: can't enter metadata... stuck |
hi rick. i've just successfully uploaded one of your older files with the http uploader. it seems to be running fine. if you continue to have trouble try uploading smaller batches, using a different browser or using a faster network if possible.
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